DONOR AMBASSADOR

• Purpose
o Provide excellent and enthusiastic customer service to enhance the blood donor experience.
o Engage with blood donors to make the donation experience fulfilling and set the stage for a long-term commitment to regular blood donations.
• Responsibilities:
o Welcoming and greeting donors at local blood drives, assist with donor sign in and intake and/or assisting donors in the Hospitality area.
o Ensure that donors have all relevant information and that questions are answered appropriately.
o Model positive customer service to Red Cross blood donors and the community.
o Be available and punctual to the assigned volunteer schedule
• Time Commitment:
Flexible; preferred commitment: 1 shift/month. Blood drives are scheduled to take place throughout the week during morning and afternoon hours into early evening and weekends during morning and afternoon hours.
• Qualifications:
o Good customer service and communication skills
o Ability to display professionalism and communicate with diverse populations.
o Ability to read and speak English in an understandable manner.
o Ability to represent the Red Cross to blood donors and support the Red Cross mission.

• Development Opportunities
o Gain valuable training/experience while providing an invaluable service to the community
o Network with people from your community
o Develop great customer service skills that can last a lifetime
• Requirements:
o Orientation to American Red Cross
o Donor Ambassador training

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